Intake open
Who is suing Adobe over cancellation fees, and who can sign up
Last checked August 30, 2026
The Department of Justice sued Adobe over the way it sells its most popular subscription plan. The government's complaint says Adobe hid an early termination fee inside the annual, paid-monthly plan and made cancelling hard enough that customers gave up or paid to leave. The FTC described year-long subscriptions that customers did not know they had signed up for.
That government case does not pay consumers directly. Labaton Keller Sucharow LLP, a plaintiffs' firm, is running a separate intake for individual consumer arbitration claims against Adobe. The firm's Lantern page is where you sign up. This is attorney advertising, and there is no settled class action and no settlement fund at this point.
Signing up costs nothing. Whether the firm takes your claim depends on its review and on the consumer law in your state.
What the complaint says Adobe did
The DOJ's allegations center on the Annual, Paid Monthly plan. According to the government, Adobe pushed customers toward that plan by default, buried the early termination fee in fine print and hover-over text, and built a cancellation flow with enough steps to discourage people from finishing it.
The FTC's statement describes the same pattern as trapping customers in year-long subscriptions. Adobe has contested the government's claims, and nothing had been decided against the company as of the last check.
Why the firm files these one at a time
Labaton is bringing these as individual consumer arbitration claims, one per customer, instead of a single class action. Each claim is its own proceeding, and the firm decides case by case whether to pursue it.
Labaton describes the potential recovery as statutory damages of up to $500 or more, depending on your state of residence. That figure is a ceiling written into certain state consumer laws. Nobody is promised it.
Where it stands and what happens after you sign up
Intake is open with no published closing date, which Labaton labels as limited time. You fill out the form on the firm's Lantern page with your subscription details. The firm reviews the submission, and if it decides to proceed, it sends you a separate engagement agreement to sign. No attorney-client relationship exists until that agreement is signed.
Payout lists this intake in its app alongside settled cases, free, but you can go straight to Labaton without it. Payout is a discovery app and does not give legal advice.
Questions about the Adobe Subscription case
Is the Adobe lawsuit a settlement I can claim from?
No. The DOJ case is still being litigated and there is no settlement fund. Labaton is collecting individual arbitration claims, which is a different process from a class settlement.
Who qualifies for the Adobe subscription claim?
Labaton screens submissions from Adobe subscribers who were charged an early termination fee or ran into cancellation obstacles. The firm makes the eligibility call after reviewing your details.
Does it cost anything to sign up with Labaton?
The intake form is free. Any fee arrangement would be spelled out in a separate written agreement the firm sends if it takes your case.
What is the deadline for the Adobe claim?
None has been published. Labaton marks the intake as limited time, which means it can close without notice.
There are more like this open right now
Payout tracks the whole docket and files the settled ones you qualify for. Free.